UGANDAUnsurpassed scenery
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Terms and Conditions

Just Travel Uganda (the company) organizes safaris in Uganda, Tanzania, Kenya and in Rwanda. Please read these Terms and Conditions carefully as they set out our respective obligations and form the basis of your contract with us. In these terms and conditions, “you” mean all persons named on the booking (including anyone who is added or substituted at a later date) and “we” and “us” means Just Travel Uganda. These terms are amended from time to time due to changing circumstances; the terms at the time of booking are the terms that are valid. Conditions in Africa are not the same as those in developed countries and standards of service, medical facilities, safety and security may often be lower than those in your home countries. Please note that it is the laws and regulations of the country in which services are provided, which apply to your holiday arrangements, and not those of your home country.


Please ensure that the quotation given with details regarding the number of clients, dates, accommodation, transportation, permits, park fees and all other services to be provided is clear and accurate before confirming the booking in writing. The price of your chosen holiday will be confirmed at the time of booking. We reserve the right to correct errors in both advertised and confirmed prices and will do so as soon as we become aware of any such error. However, every effort is made to ensure that we provide correct figures.


At the time of booking you must confirm acceptance of these terms and conditions and pay a deposit of 30% of the price of your holiday including fees for gorilla permits. If written acceptance is not received from you, we shall assume acceptance of the Terms and Conditions once you make the deposit. The balance must be paid in full before the start of the safari. It could be paid before coming or just before the start of the holiday. We reserve the right to request full payment at least 30 days before the start of the holiday.

What is and what is not included in the price

Included in the price: airport transfers; accommodation; meals as stated; the services of an English-speaking driver/guide and a 4×4 safari vehicle and fuel; portage of two items of baggage per person; boat trips; park fees; gorilla and chimpanzee permits where appropriate.

Excluded in the price: all items of a personal nature such as entry visas, tips, telephone calls, laundry, gifts, airport taxes and all drinks. Some prices include bed and breakfast only as stated. On safari, the prices cover full board unless otherwise. The company reserves the right to vary the safari services agreed with the client in the event of unforeseen circumstances, such as road closures, bad weather, problems with national parks or hotels and security considerations. In such cases alternative arrangements will be made as circumstances permit.

Accuracy of information

We base the descriptions that we provide regarding the national parks, accommodation, security, gorilla permits, itineraries and animal sightings on the latest information that is available to us. We endeavor to ensure that all information provided is accurate and do so in good faith. We therefore cannot accept responsibility for errors or omitted information caused by matters that we are unable to control.


It is advisable that before undertaking a holiday with us that you have, appropriate insurance for the type of holiday being taken. Such insurance should fully cover death, personal injury, medical expenses, repatriation in the event of accident or illness or death, cancellation or curtailment of the holiday by side and loss of, damage to, or theft of the clients’ personal property. Activities with a greater inherent risk, such as mountaineering, animal tracking on foot, white-water rafting should be covered. Evacuation cover is provided by Just Travel Uganda for clients undertaking a full safari package like you.

Medical Requirements

Good physical and mental health is essential for the enjoyment of these active, outdoors tours. You may travel in rugged areas removed from modern medical facilities. Good physical conditioning is recommended as preparation for all tours, especially those involving trekking. 
By forwarding the deposit, the passenger certifies that he/she does not have any physical or other condition of disability that would create a hazard for him/herself or other passengers. It is essential that any participant with a medical condition requiring regular treatment or which may be affected by vigorous activity, high altitude, heat, cold, other natural phenomenon, or particular foods, notifies us and the tour leaders, in writing in advance of travel. 
We assume no liability for medical care nor for special dietary requirements if not informed long in advance. The medical requirements by some places like Ngamba Island is a sole responsibility of the client to meet them. We bring Ngamba Island and the client in direct contact so that he is furnished with what is required of him before walking with the chimps.


Unless a specific accommodation is requested, we reserve or recommend the best or mid range facility, reasonably priced, charming hotels/lodges with private bath, hot water, good service and value. Prices are based on two persons sharing a double or a twin-bedded room. We reserve the right to substitute equivalent or superior hotels. We make every effort to arrange shared accommodations for single travelers when requested to do so. If the request cannot be honored, the quoted single supplement will apply.

Cancellation by us

Occasionally we have to cancel confirmed bookings. We always endeavor to avoid canceling, but we must reserve the right to do so. We shall not cancel your confirmed holiday less than 60 days before departure unless we are forced to do so as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care. If we cancel your holiday (except where you have failed to make payment or as a result of force majeure) we shall offer you the choice of purchasing an alternative holiday from us of a similar standard to that originally booked if available. If the chosen alternative is less expensive than your original holiday we shall refund the difference but if it is more expensive, we shall ask you to pay the difference. Alternatively you are entitled to a full refund of all monies you have paid to us save that paid for gorilla permits which can only be refunded if the refund has been made available to us. Except where we cancel for reasons other than those mentioned in this clause, we shall have no further liability to you. We regret we cannot pay any expenses, costs or losses incurred as a result of any cancellation. 
We reserve the right, without prior notice, to terminate the holiday of any person in your party if, in our opinion or in the opinion of any other person in authority, the persons concerned behave in such a way to cause or be likely to cause danger, annoyance or distress to any third party or damage to property. In this situation, the person(s) concerned will be required to leave the accommodation or other service immediately. We shall have no further responsibility towards such person(s). No refunds will be made and we shall not pay any expenses or costs incurred as a result of the termination.

Cancellation by you

Should you or any member of your party be forced to cancel, you must advise us in writing. A cancellation is not effective until we receive a copy of your written notice. To cover our estimated loss caused by the cancellation and as we may be unable to resell your holiday, cancellation fees, excluding insurance, will be levied per person as follows: Period before departure Cancellation charge (as percentage of total Tour price paid where applicable)

Cancellation Policy

Cancellations received will be subject to the following forfeit of tour cost:101 days and above 20%
61-100 days 30% of tour cost 
46-60 days 50% of tour cost 
16-45 days 80% of tour cost 
0-15 days 100% of tour cost NB. Cancellation fees are based on the date your written notification is received at Just Travel Uganda.


Complaints must be reported immediately to our representative and to the supplier of the service(s) in question, who will do their best to resolve any problem. If you remain dissatisfied, a written report should be submitted to the Safari manager in Kampala as soon as possible after the incident and not later than 20 days after completion of your holiday, to enable us to investigate them fully. Regrettably, liability for any complaints not notified in accordance with this procedure cannot be accepted.

Force Majeur

Unfortunately, we cannot accept liability or pay compensation in circumstances in which the proper performance of our obligations is either affected or prevented by an event which we or the service provider in question could not, with all due care, avoid or foresee. Events of this kind include riots, threats of war, civil rivalry, border closures, terrorist activity, unexpected government action, industrial disputes, natural disaster, nuclear disaster, fire, extreme weather conditions, road closures, epidemics, pilferage, quarantines, dangers incident to traveling by sea air or land and other acts or incidents that are beyond our control.

We purchase transport, accommodation, restaurant services, medical evacuation services and other such services from independent suppliers that are not subject to our control. Due to this, we cannot be responsible for personal injury, property damage, death or any loss that may occur as a result of any act or omission of a supplier or by reason of any other event that we have no control over.

We reserve the right to amend the prices of US Dollars to reflect increases in foreign exchange or tariff rates before receiving the deposit from you without notification. We also reserve the right to withdraw a tour or a part of it, to make alterations where necessary and desirable in the itinerary, to refuse to retain or accept as a member of any tour any person at any time, and to pass on to tour members any expenditure or losses caused by events beyond our control.

Optional activities at some places visited are available depending on the itinerary selected by you. Activities include, but are not limited to: Canoe trips, boat trips, water rafting trips, walking tours, gorilla tracking, chimpanzee tracking and mountaineering.

Your personal safety during these excursions cannot be guaranteed. You are free to participate in any such activities while you are on tour. However, doing so will be at your own risk and we shall assume no responsibility for your safety.

Gorilla Permits

Permits for gorilla tracking in the relevant national park can only be purchased when payment has been received. Acquiring the gorilla permit does not guarantee that you will see a gorilla. Local unforeseeable conditions can sometimes mean that gaining access to the gorillas is made impossible on at short notice. We do not accept liability for any circumstances that may lead to a gorilla viewing being cancelled, be it the closure of the National Park or borders, absence of the gorillas or security changes. Refunds will be at the discretion of the authority in charge and we cannot accept liability for them. We shall endeavor to obtain a refund from the relevant authority and should it be paid, we will pass it on to the client. Currently, chances of seeing the gorillas are 98%. Please note that Gorilla Permits in Uganda and Rwanda are not refundable when already booked.


The principal company is incorporated in the Republic of Uganda and it operates under the laws of Uganda.


Every reasonable effort shall be made to ensure that (a) all elements of the holiday are supplied as has been described in the brochure and to a reasonable standard; and (b) our employees, agents, suppliers and sub-contractors exercise due care in carrying out our obligations under the contract. We accept responsibility for what our employees, agents, suppliers and sub-contractors do or do not do if at the time they were carrying out work authorized by us. If any part of your holiday is not provided as advertised and to a reasonable standard, we shall pay you appropriate compensation if your enjoyment of the holiday has been affected and you have followed the complaints procedure set out in these terms and conditions. This acceptance of responsibility is subject to the clause relating to “Force Majeure” above and these Terms and Conditions generally. Our maximum liability in respect of complaints (except where death, personal injury or illness results, or where claims relate to loss or damage to possessions or luggage, which are dealt with below) is limited to an amount equal to the cost paid by or on behalf of the person affected for the relevant services. The maximum amount will only be payable where the person affected has derived no benefit from the holiday and none of the services contracted have been provided.

We will take all due care to prevent your death, injury or illness being caused by the animal or insect life of the destinations that you are traveling to. In this regard however, it is your responsibility to take proper medical and practical precautions. Medical advice should be sought well before traveling. Subject to these Terms and Conditions, we accept responsibility should you or any of your party suffer death, personal injury or illness as a result of any failure to perform or improper performance of the contract by any of our employees, agents, suppliers or sub-contractors if at the time they were carrying out work authorized by us except in the following situations.

We will not be liable where any failure to perform or improper performance was due to: (i) the acts or omissions of a third party not connected with the provision of the holiday under the contract and which were unforeseeable or unavoidable; (ii) an event which we or the supplier of the relevant services could not have foreseen or avoided even with all due care. Claims must be notified to us in accordance with the complaints procedure aforementioned. Any person to whom any payment is made (and their parent or guardian if that person is a minor) must assign to us and our insurers any rights they may have to pursue any third party in connection with the claim and provide all necessary assistance to us and our insurers that be reasonably required.


All personal belongings and baggage are at the client’s own risk.


We reserve the right to take photographic images of individual participants to use for commercial promotion of our safaris. Tour members who prefer that their image not be used are asked to identify themselves to their tour escort at the start of the tour.

Safari Terms

Prices INCLUDE airport transfers; accommodation; meals as stated; the services of an English-speaking driver/guide and a 4×4 safari vehicle; portage of two items of baggage per person; boat trips; park fees; gorilla and chimpanzee permits where appropriate. Prices EXCLUDE all items of a personal nature such as entry visas, tips, telephone calls, laundry, gifts, airport taxes and all drinks. In Arusha, Kampala, Entebbe or Kigali the prices include bed and breakfast only. On safari the prices cover full board. The company reserves the right to vary the safari services agreed with the client in the event of unforeseen circumstances, such as road closures, bad weather, problems with national parks or hotels, security considerations. In such cases alternative arrangements will be made as circumstances permit.


We ensure that every person is entitled to a Window seat in the vehicle. Every effort is made to ensure that vehicles are provided in a roadworthy condition but no liability can be accepted for breakdown, or any damage or delay. Our guides are instructed to follow our code of conduct for Guides (available on request), which you must not ask them to break in any way. In the event that a Guide does not follow the code, please inform the Safari Manager in Kampala. The company’s Guide whose decision on all matters, such as the route taken, is final must only drive company vehicles. You will be liable for any damage caused to a vehicle by any interference by you with the vehicle, including legal costs. Incase of breakdown, it’s our responsibility to rectify the situation. We can either withdraw the vehicle in question and replace it or if the breakdown is minor and can be rectifies, we reserve the right to do so.


There are no set percentages for tips. The amount being tipped is at the discretion of the customer and any token of appreciation is welcomed.

Voluntary Execution

Your advancement of a deposit to Just Travel Uganda Ltd certifies that you have carefully read and fully understood the contents of the Terms and Conditions, especially those regarding cancellation and refund policies, limitation of liability, and responsibility borne by trip participants. On the advance of a deposit to Just Travel Uganda Ltd, the depositor, his or her family and heirs agree to be bound by the above Terms and Conditions.



June 27, 2017, 11:52 am
Partly sunny
Partly sunny
current pressure: 1020 mb
humidity: 70%
wind speed: 2 m/s SSE
sunrise: 6:49 am
sunset: 6:57 pm

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